FAQs

Frequently Asked Questions

Find the answers to our most frequently asked questions here.

Ceylon refers to the geographical region (Sri Lanka) in which the tea plant is grown.

Making 1 Quart

1. Bring 2 cups of cold, filtered water to a boil.

2. Place 1 quart-sized iced tea bag into a heat-proof pitcher

3. Remove water from heat and pour over iced tea bag.

4. Brew for 3-5 minutes depending on your preferred strength.

5. Remove tea bag and add 2 cups of fresh cold water to the pitcher.

6. Serve over ice, drink and enjoy!

Making 1 Gallon

1. Bring 4 cups of cold, filtered water to a boil.

2. Place 4 quart-sized iced tea bags into a heat-proof pitcher.

3. Remove water from heat and pour over iced tea bag.

4. Brew for 3-5 minutes depending on your preferred strength.

5. Remove tea bag and add 12 cups of fresh cold water to the pitcher.

6. Serve over ice, drink and enjoy!

1. Bring fresh water to a boil

2. Use 1 teabag (2 teaspoons) per 8- 12 floz serving

3. Steep for 3-5 minutes depending on desired strength

4. Drink and enjoy !

All of our premium ceylon teas DO NOT have any sweetener.

Steeping tea is personal preference, we recommend 3 - 5 minutes. The larger the tea leaf the longer the brew time. Smaller tea leaf may only need about 3 minutes.

Keep your tea in an airtight container and then store in a dark, cool, dry place free from strong odors do not store it in the refrigerator.

Also known as tisanes and fruit teas these beverages are made from the infusions of herbs, spices, fruits and other plant material.

Herbal teas do not contain caffeine, since they do not contain any tea leaves.

No, our teas are not certified kosher.

Yes, our tea leaves are pure and come directly from the Camellia Sinensis plant, which is not related to the gluten grains like wheat, barely, and rye.

This can be a result of many reasons. Either too long of a brewing time, too much tea, or the temperature of the water is too hot. Too high of a temperature will cook the leaves and ruin their delicate flavors.

Since our teas come directly from our own gardens you will be getting the freshest teas. Please see our best by date on each product.

Iced tea can be stored at room temperature for about 8 hours and stored in the refrigerator for 3-4 days.

Black and Herbal teas brew best at full boil temperatures from 208-212 degrees Fahrenheit. Green tea can be boiled at a lesser temperature 180 degrees Fahrenheit.

Clouding occurs when the polyphenols, also known as antioxidants in tea, bind with natural minerals present in water. This happens when hot tea is iced too quickly. We recommend letting the tea come to room temperature before putting ice in it. This has no impact on the taste just the appearance. In fact the more it clouds the more it reveals the levels of antioxidant in your tea.

There is no difference.  All of these terms mean the same thing and are interchangeable.

Our teas do not have any dyes.

The island country of Sri Lanka, frequently referred to as the "Teardrop of India”, is located in the emerald-green waters of the Indian Ocean.

No but our teas are also available through Amazon, Sips by, all major food distributors, and participating restaurants.

Please send a message to customerservice@waltersbay.com stating that you would like to cancel your subscription.

Yes, but we do not ship to the following countries: Ascension Island, Costa Rica, El Salvador, India, New Zealand, Russia, South Africa, Sweden, Tristan da Cunha, Uruguay.

You can purchase our foodservice products here. For larger quantities, please fill out our Foodservice Application.

COVID-19 Update

While we are not experiencing significant delays within our fulfillment center, and are able to still get orders out within 3 business days, we are unable to guarantee a delivery time frame for orders at this time.

All postal services are experiencing a significant increase in demand for their services and a decrease in staff that is able to work. As a result, we are seeing minor to significant delays in the arrivals of orders, especially those that are being shipped outside of the US.

We encourage you to reach out to the carrier with your tracking information for any questions, concerns, or alternate plans regarding your order's delivery. We appreciate your patience during these unique times.

We will do our best to update you with as much relevant information regarding your order as we can.

 If you have any additional questions or concerns, please contact us at customerservice@waltersbay.com